Refund Policy
At Webwidely Woo Migrator, we strive to provide a reliable and efficient migration experience. Because our products are digital software and our services involve dedicated time and labor, all sales are final and non-refundable, except in the specific case outlined below.
Please read this policy carefully before purchasing a plan or service.
1. "Try Before You Buy"
We strongly encourage all users to utilize our Free Trial Plan before upgrading to a paid plan.
- The Free Plan allows you to import up to 20 products, orders, and customers.
- This enables you to verify that our app connects correctly to your WooCommerce store and that the data imports exactly as you expect.
- By upgrading to a paid plan (Small Store or Pro Migration), you acknowledge that you have tested the app and are satisfied with the results.
2. General Refund Policy
Due to the non-returnable nature of digital goods and data migration services:
- We do not offer refunds for "change of mind."
- We do not offer refunds if you decide you no longer need the migration after the purchase.
- We do not offer refunds for issues caused by third-party limitations (e.g., your hosting provider blocking connections) unless you have worked with our support team and we determine it cannot be resolved.
3. The Exception: Unresolvable Technical Issues
We stand behind our software. We will issue a full refund only if the following conditions are met:
- Technical Failure: You encounter a technical error or bug that prevents the app from performing the features advertised for your plan.
- Opportunity to Fix: You have contacted our support team, provided details of the issue, and allowed us a reasonable opportunity to investigate and resolve the problem.
- Unable to Resolve: If our support team is unable to fix the issue or provide a working solution within a reasonable timeframe, we will issue a refund.
4. Concierge & Custom Services
For our "Concierge Services" or "Custom Migration" orders:
- These fees cover the time and labor of our migration experts.
- Once work has commenced on your service order, the fee is non-refundable.
- If we are unable to complete the service due to technical limitations on our end, the "Unresolvable Technical Issues" clause above applies, and a refund will be issued.
5. How to Request a Refund
If you believe you qualify for a refund under the exception above, please contact us immediately:
- Email: contact@webwidely.com
- Subject: Refund Request - [Your Shopify Domain]
- Details: Please describe the technical issue and the steps you have taken with our support team.
We review all requests manually and aim to respond within 24–48 hours.